After Sales Service
Our after-sales service is designed to ensure your satisfaction and provide ongoing support. Here is an overview of the services we offer:
1. Warranty Coverage:
We offer a **10-year warranty** on our products, which includes 5 years of repair and technical support. This ensures the durability and quality of your purchase over time.
2. Damage During Transportation:
If any product is damaged during transportation, we will assist you with insurance claims and provide solutions such as:
Reproduction at the lowest price： with priority arrangements for re-production and shipment.
Cash coupons：equivalent to 20% of the order value for use on future purchases.
3. Customer Support:
You can contact us at any time if you encounter issues with our products. Our team will work diligently to resolve your problem and provide the necessary assistance.
4. Maintenance and Repairs:
We provide guidelines for maintaining the products to extend their lifespan and keep them in optimal condition. We also offer repair services for any damages that may occur.
5. Return and Exchange Policy:
Since most of our products are customized, returns and exchanges are generally not accepted unless there is a quality issue with the product. In such cases, we will work with you to find a suitable solution.
Our goal is to ensure that you are fully satisfied with your purchase and that any issues are addressed quickly and effectively.
1. Warranty Coverage:
We offer a **10-year warranty** on our products, which includes 5 years of repair and technical support. This ensures the durability and quality of your purchase over time.
2. Damage During Transportation:
If any product is damaged during transportation, we will assist you with insurance claims and provide solutions such as:
Reproduction at the lowest price： with priority arrangements for re-production and shipment.
Cash coupons：equivalent to 20% of the order value for use on future purchases.
3. Customer Support:
You can contact us at any time if you encounter issues with our products. Our team will work diligently to resolve your problem and provide the necessary assistance.
4. Maintenance and Repairs:
We provide guidelines for maintaining the products to extend their lifespan and keep them in optimal condition. We also offer repair services for any damages that may occur.
5. Return and Exchange Policy:
Since most of our products are customized, returns and exchanges are generally not accepted unless there is a quality issue with the product. In such cases, we will work with you to find a suitable solution.
Our goal is to ensure that you are fully satisfied with your purchase and that any issues are addressed quickly and effectively.