Frequently Asked Questions

Online Shop: When will i receive my delivery?

You can find the dispatch date in the order confirmation. We will also notify you by email when the goods have been dispatched. Provide the logistics number or bill of lading, and provide the website to check the logistics. If your shipment is overdue, please contact our customer service at +8613380389728/Email: shipping@yanhesheng.com or send an email with your order number.

What payment methods are accept?

We support a variety of payment methods to accommodate different needs. Here are the primary options available:

1. Wire Transfer (Telegraphic Transfer T/T):
This is the most common method. A 30-50% prepayment (deposit) is typically required, with the remaining paid before shipment.

2. Letter of Credit (L/C):

3. Western Union:

4. PayPal:

5. Third-party Platforms (e.g., AliPay):

6. Escrow Account (Escrow Service):

Each method has its advantages, and the choice depends on factors like transaction size, and specific business needs.

I would like to return the shipment.how do i do this?

You have the right to cancel your order without giving any reason prior to confirming the production drawings and scheduling production. The original route is returned at full cost. We will start to make the drawing model and detail production drawing for you after we receive the deposit, we will wait for your confirmation of the drawing to start the production before we will arrange the production, for more details, please email to our customer service department.

Product Information and Sales:Can it be produced as pictured?

Customised production features are available to order from images, please contact us using the form provided so that one of our experts can get in touch with you.

Do I have any care instructions?

Use the search function or the main navigation menu to navigate to service. scroll down the page to the heading ‘Warranty & Service’, where the most important product documents (including care instructions) are stored and ready for download. Alternatively, contact us to obtain a copy of the maintenance instructions.

Where to buy accessories from?

We will provide a free accessory with the product, if the accessory is lost, you can contact us to buy it for you at the original price.

What do I do if the goods are received damaged?

If the goods are damaged in the logistics, we provide free repair parts and repair guidance, if it is a large and difficult to operate the product we offer to send professional workers to repair to customer satisfaction. All products will buy full transport insurance, will help customers to complete the claim at the first time. After the completion of the product we will provide live video inspection and high-definition original photos, or accept the customer's local inspection, to ensure that all goods are intact before delivery

What is the price of the product？

The price range is between 500-1200$ per metre for customised products depending on the shape and materials used. Contact us to get a quote in 10 minutes

What are the dimensions of the products displayed on the website?

Contact us for information on sizes, materials and prices for all of our display products. If you need us to inspire you, contact us for the latest catalogue.

What do I have to do to start buying or customising products?

Contact us and tell us what kind of product you want to make. If you need us to inspire you, contact us for the latest design drawings. After confirming the style and size of the material information we will make a quotation for you, and arrange the drawings to make the model, after paying the deposit we will start to arrange the production for you, after the completion of the production to provide pictures and video acceptance to the factory to inspect the goods, the customer confirms the quality of the goods after the payment of the final payment, to arrange the pick-up or logistics delivery service. Provide logistics bill of lading and enquiry website.

Can you design store/shop for me ?

Yes, we have a experienced design team leaded by our director who work in shop display design for more than 20 years.

What's your lead time ?

It depends on different project, Normally the lead time is within 25-30 days after confirm all the details.

Do you have stock for your products ?

No. We don't have stock since everything is customized.

What are the material of your products ?

Uaslly, Solid surface stone, 304 stainless steel,E0 MDF ( the highest class), plywood, tempered glass, Acrylic and UL/CE approval led lighting etc.

How to deal with the faulty?

No need to install and open to use, if it is oversized pieces will be cut and shipped, just simply tighten a few screws. If needed, we also can provide local installment service with lower cost.